Laura Di Pietro

Laura Di Pietro

Professore a Contratto

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laura.dipietro@uniroma3.it
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Book Chapters

Arcese, G.; Pietro, L.; Guglielmetti Mugion, R. (2015), “Social Life Cycle Assessment Application: Stakeholder Implication in the Cultural Heritage Sector”. In Muthu, Subramanian Senthilkannan (Ed.), Social Life Cycle Assessment, 2015, IX, 252 p. ISBN 978-981-287-295-1, Springer.

International Journals

Aal, K., Di Pietro, L., Edvardsson, B., Renzi, M.F., Guglielmetti Mugion, R., 2016. “Innovation in service ecosystems: an empirical study of the integration of values, brands, service systems and experience rooms”, Journal of Service Management, Vol. 27 Iss: 4, pp. – (on-line).
Raharjo, H., Guglielmetti Mugion, R., Di Pietro, L., and Toni M., 2016. “Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital”, Total Quality Management and Business excellence. 10.1080/14783363.2016.1190641.
Di Pietro, L, Guglielmetti Mugion R, Mattia, G. Renzi M.F., Toni, M., 2015. “The Integrated Model on Mobile Payment Acceptance (IMMPA): An empirical application to public transport”, Transportation Research Part C, 56, pp. 463–479. 10.1016/j.trc.2015.05.001.
Raharjo, H., Guglielmetti Mugion R., Eriksson, H., Gremyr, I., Di Pietro, L., Renzi, M.F., 2015. “Excellence models in the public sector. Relationships between enablers and results”, International Journal of Quality and Service Sciences, 7(1), 120–135.
Di Pietro, L, Guglielmetti Mugion R, Mattia, G. Renzi M.F., 2015, “Cultural heritage and consumer behaviour: a survey on Italian cultural visitors”, Journal of Cultural Heritage Management and Sustainable Development, 5(1), DOI 10.1108/JCHMSD-03-2013-0009.
Di Pietro, L, Guglielmetti Mugion R, Musella F, Renzi M.F., Vicard P., 2014, “Reconciling internal and external performance in a holistic approach: a Bayesian network model in higher education”, Expert Systems with Applications. 42(5), pp. 2691–2702.
Di Pietro, L, Guglielmetti Mugion R, Renzi M.F., Toni M., 2014 “An Audience-Centric Approach for Museums Sustainability”, Sustainability, 6(9), 5745-5762. DOI:10.3390/su6095745.
Di Pietro, L., Guglielmetti Mugion, R., Renzi M.F., “Cultural technology district: a model for local and regional development”. Current Issues In Tourism, 17(7), pp. 640-656, ISSN: 1368-3500, DOI: 10.1080/13683500.2013.789006.
Di Pietro, L, Guglielmetti Mugion R, Renzi M.F., 2013. “An integrated approach between Lean and Customer Feedback tools: an empirical study in the Public Sector” . Total Quality Management & Business Excellence, Vol. 24, issues 7-8 2013, ISSN: 1478-3363, doi: 10.1080/14783363.2013.791106.
Di Pietro, L., Guglielmetti Mugion, R., Renzi M.F., “TQM for a master’s program: A case study integrating Kano’s model and Quality Function Deployment”, International Journal of Modelling in Operations Management, Vol.2, No.4, pp. 378-408. DOI: 10.1504/IJMOM.2012.049123; ISSN (Online) 2042-4108; ISSN (Print): 2042-4094.

 

Proceedings

Toni, M., Di Pietro, L., Guglielmetti Mugion, R., Renzi, M F., 2016. “The role of Social Media in Tourist Experience”, XXVII Congresso Nazionale di Scienze Merceologiche “Qualità & Innovazione per una economia circolare ed un futuro sostenibile”, Viterbo 2-4 Marzo 2016
Toni, M., Massa, I., Guglielmetti Mugion, R., Arcese, G., Di Pietro, L., Vetta, P., 2016. “A stakeholder engagement in csr strategy: a theoretical review”, XXVII Congresso Nazionale di Scienze Merceologiche “Qualità & Innovazione per una economia circolare ed un futuro sostenibile”, Viterbo 2-4 Marzo 2016.
Di Pietro, L., Edvardsson, B., Guglielmetti Mugion, R., Renzi M.F., and Toni M., 2015. “Service Innovation And Scaling Up Innovative Service Ecosystem: The Case Of Eataly”, 18th QMOD conference, Seoul (Korea), 12-14 October 2015 ISBN 978-91-7623-086-2
Raharjo, H., Guglielmetti Mugion, R., Di Pietro, L., and Toni M., 2015 “Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital”, 18th QMOD conference, Seoul (Korea), 12-14 October 2015 ISBN 978-91-7623-086-2. (Best paper award)
Guglielmetti Mugion, R., Di Pietro, L., Pantouvakis, A., Patsiouras C., Renzi M.F., & Toni, M., 2015, “Airport Complaint Handling: The Emerging Role Of Social Media”. EURAM ’15, 17-20 June 2015, Warsaw, Poland. ISBN 978-8386437-60-0.
Raharjo, H., Guglielmetti Mugion R., Di Pietro, L., Toni, M. 2015. “Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital” 18th QMOD-ICQSS, 12-14 October 2015, Seoul, Korea.
Guglielmetti Mugion, R., Raharjo, H., Eriksson, H., Di Pietro, L., Gremyr, I., Renzi, M.F., 2014. “The relationships between enablers and results in excellence models: learnings from Italy and Sweden.” 17th QMOD-ICQSS, 3-5 September 2014, Praha, Czech Republic. ISBN 978-91-7623-086-2.
Di Pietro, L., Guglielmetti, R., Mattia, G. Renzi M.F., Toni, M, 2014. “The impact of mobile ticketing on users’ behaviour in the public transport”. 17th QMOD-ICQSS, 3-5 September 2014, Praha, Czech Republic. ISBN 978-91-7623-086-2.
Di Pietro, L., Guglielmetti, R., Renzi M.F., Toni, M, 2014. “Quality in the EU Healthcare Sector: state of the art and future perspectives”. 17th QMOD-ICQSS, 3-5 September 2014, Praha, Czech Republic. ISBN 978-91-7623-086-2.
Di Pietro L, Guglielmetti Mugion R, Musella F, Renzi M.F., Vicard P, 2014. “Monitoring an airport check-in process by integrating perceived and provided quality: a statistical model for an Italian experience”. EUROMA conference, Palermo 22-25/06/2014.
Di Pietro, L., Guglielmetti, R., Marchegiani, L. Renzi M.F., Toni, M, 2014. “Ars Artis Gratia No More: Proposal Of An Integrated Cultural Heritage Management Model For Social And Economic Sustainability”. EURAM 2014 “Waves And Winds Of Strategic Leadership For Sustainable Competitiveness”, 4-7 June, Valencia, Spain. ISBN No: 978-84-697-0377-9.
Cappelli, L., Di Pietro, L., Guglielmetti, R., Renzi M.F., 2014 “Caf Education And Self-Assessment: An Exploratory Study On The Cause-Effect Internal Relations”. EURAM 2014 “Waves And Winds Of Strategic Leadership For Sustainable Competitiveness”, 4-7 June, Valencia, Spain. ISBN No: 978-84-697-0377-9.
Agar, A., Di Pietro, L., Guglielmetti Mugion, R, Renzi, M.F. & Toni, M. 2014. “Misurare la soddisfazione del visitatore culturale attraverso tecniche qualitative e quantitative. Il caso dei musei etnografici”. XXVI Congresso Nazionale di Scienze Merceologiche “Innovazione, Sostenibilità e Tutela dei Consumatori: L’Evoluzione delle Scienze Merceologiche per la Creazione di Valore e Competitività”, pp. 4-14, 13-15/02/2014, Pisa, Italy, ISBN 978-1-291-74318-0.
Cappelli, L., Di Pietro, L., Guglielmetti Mugion, R. & Renzi M.F. 2014. “CAF Education: applicazione, risultati e implicazioni”. XXVI Congresso Nazionale di Scienze Merceologiche “Innovazione, Sostenibilità e Tutela dei Consumatori: L’Evoluzione delle Scienze Merceologiche per la Creazione di Valore e Competitività”, pp. 172-184, 13-15/02/2014, Pisa, Italy, ISBN 978-1-291-74318-0.
Di Pietro, L. & Guglielmetti Mugion, R. 2014. “Lean production e interventi kaizen: il ruolo strategico delle Risorse Umane”. XXVI Congresso Nazionale di Scienze Merceologiche “Innovazione, Sostenibilità e Tutela dei Consumatori: L’Evoluzione delle Scienze Merceologiche per la Creazione di Valore e Competitività”, pp. 290-299, 13-15/02/2014, Pisa, Italy, ISBN 978-1-291-74318-0.
Di Pietro, L., Guglielmetti Mugion R, Renzi M.F., Toni, M. 2013. “Integrating qualitative and quantitative tools for measuring customer satisfaction in the museum: the NetMuse CS Model”. International conference on sustainable cultural heritage management “Societies, Institutions and Networks”, 11-12 October 2013, Rome, University of Roma Tre, ISBN 978-88548-6430-6.
Di Pietro L, Guglielmetti Mugion R, Musella F, Renzi M.F., Vicard P, 2013. “An Internal and External Performance Model Using Probabilistic Expert Systems: an Experimental Test of an Italian Master’s Programme”. 16th QMOD Conference on Quality and Service Sciences: “From LearnAbility and InnovAbility to SustainAbility”, pp. 548-559, 4-6 September 2013, Portoroz (Slovenia), University of Maribor, ISBN 978-961-232-269-4.
Di Pietro, L., Guglielmetti Mugion R, Mattia G, Renzi M.F., Toni M, 2013. “A Theoretical Business Model for Italian Sport Federations”. 16th QMOD Conference on Quality and Service Sciences: “From LearnAbility and InnovAbility to SustainAbility”, pp. 535-547, 4-6 September 2013, Portoroz (Slovenia), University of Maribor, ISBN 978-961-232-269-4.
Arcese, G., Di Pietro, L., Guglielmetti, R., Mattia, G., 2012. The impact of augmented reality on cultural consumer behaviours: an empirical study. 18th IGWT Symposium Technology and Innovation for a Sustainable Future: A Commodity Science Prespective. Rome, September 24-28th, ISBN 978-88-8286-269-5.
Di Pietro, L., Guglielmetti, R., Renzi, M.F., 2012. Lean Service and Customer Focus in the Public Sector. 15th QMOD Conference on Quality and Service Sciences, 5th -7th September, Poznan, Poland, ISBN:978-83-89333-46-9, pp.452-469.
Di Pietro, L., Guglielmetti, R., Mattia, G., Renzi, M.F., 2012. Cultural heritage for economic growth: a case study on cultural consumer behavior. 15th QMOD Conference on Quality and Service Sciences, 5th -7th September, Poznan, Poland, ISBN:978-83-89333-46-9, pp.436-451.
Arcese, G., Di Pietro, L., Guglielmetti, R., 2011. La Realtà Aumentata nel Settore dei Beni Culturali, in Atti del XXV Congresso Nazionale di Scienze Merceologiche, Trieste-Udine, 26-28 Settembre 2011, ISBN 978-88-8420-705-0.
Arcese, G., Di Pietro, L., Guglielmetti, R., 2011. The Augmentend Reality in the Cultural Heritage Sector. 14th QMOD Conference on Quality and Service Sciences, 29-31 August 2011, San Sebastian, Spain, ISBN: 84-8081-211-7.

Abstracts

Sigala, M., Renzi, M.F., Di Pietro, L, Toni, M., and Guglielmetti Mugion, R. (2016) “Social media use and perceptions of waiting time: findings and implications from passengers waiting at airports”, 25th Annual Frontiers in Service Conference will be held June 23-26, 2016, Bergen.
Edvardsson, B., Di Pietro, L., Guglielmetti Mugion, R, Renzi, M.F. & Toni M., 2015. “Inhibitors and enablers of a service eco system scaling up: the case of Eataly company” ABSTRACT published in Proceedings of The Naples Forum on Service “Service Dominant Logic, Network & Systems Theory and Service Science” edited by Gummesson E., Mele, C. and Polese, F.
Edvardsson, B., Di Pietro, L., Guglielmetti Mugion, R, Renzi, M.F. & Aal K., 2014. “An Holistic Management Model Of Value Co-Creation In The Eataly System” ABSTRACT published in Proceedings of AMA SERVSIG 2014 – International Service Research Conference “Services Marketing in the New Economic and Social Landscape” Department of Business Administration, University of Macedonia. ISBN 978-960-98740-9-0.
Agar A., Di Pietro, L., Guglielmetti Mugion R, Renzi M.F., 2013. “Social Networks and Complaints Management Sector”, ABSTRACT published in Proceedings of QUIS13 International Research Symposium on Service Excellence in Management, 10-13June 2013, Karlstad, Sweden. ISBN: 978-91-7063-506-9

 Tesi di Dottorato
Il Distretto Tecnologico e Culturale (DTC): Piattaforme, Sistemi e Modelli di Business. Il Caso “Lazio Futouring”.

Insegnamenti Lauree Triennali (DM270/04)

Insegnamenti Lauree Magistrali (DM270/04)